Frequently Asked Questions

Sizing guides are provided at the bottom of each product page. Please review the chart to confirm the best match for your U.S. coat size. If you’re between sizes, we recommend choosing the larger size for the most comfortable fit.

All coats are made to the measurements listed on the size guide and custom-made based on the size you select—so double-checking the chart ensures the most accurate fit.

No guessing! Your coat is crafted to your selected fit specifications, tailored to your chosen size range for a guaranteed fit.

Proper care is essential for maintaining your fur's beauty for decades.

Initial Care: Once you receive your fur coat, make sure to gently shake and fluff the garment to restore its volume.

Annual Cleaning: Your fur coat should be professionally cleaned every year by a certified furrier or a dry cleaner who specializes in cleaning furs. Never attempt to wash your fur coat at home. Annual cleaning adds luster, prevents shedding, and conditions the animal hide, which can otherwise dry out from accumulated dust, oils, and odors.

Storage Tips (Protecting from Heat):

Here’s a polished version:

• Avoid Heat: Authentic furs hate heat. The hide (leather) can dry out, become stiff, and crack. The optimal long-term storage temperature is around 45°F with 50% humidity.
  
• Darkness: Always store furs in a dark room to prevent bleaching and fading of color.
  
• Avoid Cedar: Do not store your fur in a cedar closet or chest, as the oils can harm the fur.
  
• Coolest Spot: If you do not use a professional storage facility, keep the fur in the coolest, darkest closet possible in your home.
  

Furs that are properly cleaned and stored during hot weather can last up to 50 years or more.

Yes, absolutely. All furs sold by Time To Clothes are 100% Authentic, top quality, and custom-made. We are committed to providing genuinely authentic materials in every handcrafted garment.

Because we specialize in custom pieces, we can often customize the colors on certain fur coats and styles. However, some styles may have customization limits. To confirm specific color options and details for the style you're interested in, please contact us directly at info@timetoclothes.com.

We accept multiple payment options for your convenience, including PayPal, American Express, Visa, Mastercard, Discover, and Apple Pay. You can also choose installment payments through Shop Pay—available terms and your estimated payment amount will be shown on each product page at checkout.

Yes, we do! To make your purchase easier, financing is available through Shop Pay. Shop Pay installment options are available instantly, and payment details are listed under each product. We’ll continue updating our website as additional financing options become available.

Our Fit Guarantee

At Time to Clothes, we take pride in the custom-made nature of our pieces—items you truly won't find anywhere else. While all sales are generally final, we want you to wear your new coat with absolute confidence. Customer service is very important to us, and we are here for you!

If your coat doesn't fit quite right, we are happy to offer an exchange for a different size or store credit.

• The Window: Please contact us at info@timetoclothes.com within 5 business days of delivery to initiate a fit-related exchange.
• The Process: Since our items are unique, we offer a one-time exchange for a different size or a store credit to be used on a future find.
• No Cash/Credit Refunds: Please note that we do not offer refunds to the original payment method; all returns are processed as store credit or direct exchanges.
• Condition: Items must be in their original, unworn condition.

We offer FREE Standard Shipping on all orders over $800 within the United States. 🇺🇸

At Time to Clothes, we do not mass-produce. Every piece is a bespoke creation tailored specifically to your order. Because each coat is handcrafted with precision and care, please note our production and delivery timelines:

• Production & Delivery: Please allow 14–25 business days for the fulfillment and shipping of your order.
• Total Estimated Arrival: You should receive your order within 14–25 business days after your payment has been processed.
• Domestic Shipping: These timelines apply to all orders within the United States.